Work / Selected engagements

Built for environments where precision matters.

A portfolio of applied AI, intelligent automation, and systems-engineering engagements. Client-approved case studies are added here as they are cleared for publication.

Representative UO Connect Concierge desktop view showing a natural-language question and session recommendation cards.
01 / Event AI Concierge

Supporting 6,181 Visitors with an AI Event Concierge

The deployment supported 6,181 unique visitors, 15,582 widget sessions, and 3,708 attendee questions, with 3,693 responses delivered across the reporting window. The data also revealed a 66.6% no-match rate, creating a clear knowledge-coverage roadmap for future events.

Live EventAI ConciergeAnalyticsSession Discovery
Unique visitors
6,181
Widget sessions
15,582
Attendee questions
3,708
Responses delivered
3,693
Challenge

Large conference programs create dynamic attendee navigation needs. Attendees need session recommendations, schedule context, room and topic guidance, and follow-up support across desktop and mobile during compressed event windows.

Approach

Deployed an embedded event concierge grounded in structured program content, scoped to event-support questions, and instrumented with usage, response-delivery, no-match, device, and content-gap reporting for organizers.

Response-delivery rate measures whether the system returned a response. It does not measure answer accuracy, satisfaction, helpfulness, task completion, or resolution.

Read full case study →
C2RAG: Confidence-Scored Document Intelligence Inside the Data Boundary
03 / Document Intelligence

C2RAG: Confidence-Scored Document Intelligence Inside the Data Boundary

C2RAG resolves the structural conflict between capable cloud AI and documents that cannot leave the enclave: a federated LLM architecture with local-first inference, dual-tier confidence scoring, virtual-question relevance mathematics, and page-level evidence citations — so every answer arrives with a reliability verdict and one-click links to the source pages that support it.

RAGFederated LLMConfidence ScoringEvidence CitationsDefense
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04 / Intelligent Automation

Human-in-the-loop Workflow Automation

Client-approved details pending.

AutomationOperationsGovernance
Publishing standard

Measured claims only.

Published case studies distinguish delivery metrics from satisfaction, accuracy, task completion, or ROI unless those outcomes were directly measured. For the UO Connect deployment, the 99.6% figure is response delivery, while the 66.6% no-match rate is reported as a knowledge-coverage improvement signal.

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